Information
At JJ Floor Screeding, we are committed to ensuring customer satisfaction with our screed products and services. This return policy outlines the terms and conditions for returns and refunds to provide clarity and transparency.
Frequently asked questions
What is the timeframe within which I can request a resolution for a product or service?
As our services and screed products are custom-made, we do not accept returns once the materials have been delivered or the work has commenced. However, if there is a legitimate issue, please contact us immediately, and we will work with you to resolve it. For cancellations, notify us at least 48 hours in advance of the scheduled service to avoid cancellation fees.
Are there any conditions for a return request?
As most of our products are made-to-order, we generally do not accept returns once materials have been delivered or work has begun. However, if there’s a fault with the product or service, you must notify us as soon as possible. In cases where a return is possible, the item must be unused, undamaged, and in its original packaging. Any return request will be assessed on a case-by-case basis.
How do I start a return request?
To initiate a return request, contact us directly via phone or email to explain the issue and provide details about the product. If a return is applicable, we will guide you through the next steps. This may involve filling out a return request form and providing photos (if applicable).
Am I able to return a product that is not faulty?
Unfortunately, as our screed products and services are custom-made to your specific project needs, we are unable to accept returns for non-faulty goods once they have been delivered or the work has begun. This policy ensures that we maintain the highest standards of quality and precision for all our customers.
Who is responsible for return shipping costs?
For returns, the customer is generally responsible for any return shipping costs, unless the product is faulty or was delivered incorrectly.
How do you handle refunds?
Once the returned item is received and inspected, we will assess whether it meets the conditions for a refund. If eligible, we will process the refund promptly to the original payment method. Please note that refunds may take a few business days to appear in your account, depending on the payment provider.
What should I do if I am not happy with the work?
Your satisfaction is our priority. If you're not completely satisfied with the floor screeding service you've received, please contact us immediately. We are committed to addressing any concerns and finding a suitable resolution.
Can I cancel my order?
Cancellations are permitted, however, customers must notify us at least 48 hours in advance of the scheduled service to avoid any cancellation fees. Given the custom nature of our products, cancellations made with less notice may incur a charge to cover costs.
Need assistance?
If you have any questions or need further clarification regarding our return policy, please don't hesitate to reach out. Our dedicated customer service team is here to assist you!